FAQ

This means that you are already at the maximum temperature for that setting.

Press to add or remove a Shake Reminder before staring a cooking cycle. Note: Shake Remind only appears when “Air Fry”, “Air Roast”, “Defrost” or “Dehydrate” are selected. The unit prompts Shake Reminder base on your setting. The unit will BEEP, and Shake Remind button will BLINK for 30 seconds. If you don’t do anything within this 30secs, the unit jumps into the remaining cooking cycle automatically.

After finishing the food preparation if you do not have any operation, the machine will automatically help you to maintain the food at 180F for one hour. After that, the machine will turn off the power.

Press to add or remove a Preheat Reminder before or after starting a cooking cycle. Note: Preheat Remind only appears when “Air Fry” or “Air Roast” are selected. Note: Preheat Remind only appears when the cavity temperature is lower than the temperature on the display. The unit will preheat until reaching the set temperature (temperature on the display). The timer doesn’t count during preheating. When preheat is done, the unit will beep every 30 seconds for 3 minutes in total to let you add food, and Preheat Remind button also blinks quickly. If no action is taken, the unit jumps into the cooking cycle automatically

Press the START/PAUSE button at any time starting cooking to pause the cooking function. Press the POWER button to end cooking.

Yes, the device will pause when the basket is removed, and the basket will be installed again and the device will continue the previous procedure

Yes, the procedure is to simultaneously press the "+" button located in the upper right corner of the control interface for 5 seconds

The basket is made of metal with a non-stick coating, similar to the non-stick pans you have at home. The preserving pan has a PTFE-free non-stick coating.

The unit, basket and holding tray should be thoroughly cleaned after each use. Before cleaning, unplug the unit from the wall outlet. To clean the main unit and control panel, wipe with a damp cloth. The basket, crisper tray and any other accessories can be cleaned in the dishwasher. If food residue is stuck to the baskets or crisper trays, place them in a sink filled with warm soapy water and allow them to soak. Use a soft sponge to help remove any residue left behind. Air dry thoroughly or towel dry all parts after cleaning. To prolong the life of your baskets, we recommend washing them by hand.

Yes, the exterior of the unit gets hot during the cooking process, but the control panel and basket handles remain safe to touch.

Food contains a small amount of moisture and it is normal for some steam to be released through the vents or baskets after heating.

Yes. It is safe to use parchment paper and aluminum foil in baskets. Aluminum foil is recommended in some recipes.